Refund Policy

We offer full refunds or exchanges a different size who purchased items at 75redchurch.com only if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Due to the handcrafted nature of our products, subtle variations in colour shade, design or size may occur from piece to piece. However, products purchased in-store cannot be exchanged or refunded. 

How do I exchange an item?

Purchased items are exchangeable into different sizes. All exchanges are based on stock availability and are shipped to you. If you want to return your item for an exchange into a different size, please send an email to info@75redchurch.com and state which size you prefer instead. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at 75redchurch.com. Please note that shipping fees may apply.

We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. 

Items can only be exchanged into the same style but a different size or colour, i.e.; items cannot be exchanged for neither a less expensive items or a more expensive item. 

You may return items by post purchased on 75redchurch.com. 

All returns/exchanges must be made within 14 days of receipt and our regular return conditions apply.

The return address is:

If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the gift was bought from one of our stores, we recommend contacting the store directly. If the items are returned for a refund, this can only be issued to the same form of payment as from where the purchase was made. 

When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.